Refund Policy

After-sales service, complaint handling, and warranty fulfillment

 

Contact: For after-sales support or to file a complaint or claim, users may email garantias@plinc.com.

 

Response time: PLINC will endeavor to respond as quickly as possible, but legally has a maximum of 10 business days to respond to complaints.

 

Warranty: All products offered for sale on this Site will have a warranty of 30 business days from the date of delivery. This warranty covers manufacturing defects and will not apply in the event of misuse of the product. As these are wooden products, they may vary slightly in appearance, which we consider to be part of their character and personality, and therefore we do not consider these variations to be defects. To activate the warranty, the User must write to the email address indicated in point 7.1 and return the goods with all their accessories to PLINC, at the following address: From the BAC CREDOMATIC bank in Moravia, 300 meters south and 50 meters east. Second cream-colored apartment building with brick details, on the right. San Vicente, Moravia, San José, Costa Rica. The User will bear all transportation or shipping costs for this return. PLINC recommends using a shipping method that provides a tracking number so that the status of the return can be monitored. Once received, PLINC will assess the condition of the item and the causes of the damage and inform the User of the results. If the warranty applies, the User will be entitled to (i) a refund of the price, (ii) an exchange for another item, or (iii) free repair of the item. If the item is replaced with another, the warranty will be renewed for a new period of 30 business days.

 

Refund: Once the product has been received and inspected, PLINC will send an email to the User to notify them whether their request has been approved or rejected. If approved, a credit will be applied to their credit card or original payment method. However, the User should note that the bank may take time to process refunds, which is beyond PLINC's control. Therefore, if you have not received your refund, we recommend contacting your credit card issuer.

 

Repair of goods: If the User requests the repair of goods under warranty, this will be carried out within a maximum period of 30 calendar days. Shipping time is not included in this period, as it will depend on the destination specified by the User for receiving the product. The shipping costs for the repaired goods will be covered by PLINC.

 

Other changes: The User may also request a change within the same period of 30 business days if they are not satisfied with the product or if they received it as a gift and have a duplicate. In these cases, the User must return the unused item to the address indicated in point 7.3 and cover the costs of the new shipment. No other exchanges or returns will be made except those expressly described in the above clauses.