Terms of Service

Terms and Conditions of Use

 

The website https://plinc.cr is an online store for the PLINC brand, owned by CRC WOODCRAFT S.A., a company registered in the Republic of Costa Rica under corporate registration number 3-101-722567, located at San José, Moravia, San Vicente, Avenida 67A, between Calles 69 and 67, with email address hola@plinc.cr and phone number (506) 6100-20-21. For the purposes of this document, it shall be referred to as “PLINC.”

 

By using our website https://plinc.cr (hereinafter the "Site") and/or using or accessing the information displayed on it and/or purchasing any product from our website, you agree that you have read and understood all the terms and conditions of use described in this document (hereinafter "Terms and Conditions"), such as, but not limited to, conditions of use, means of notification, and disclaimer clauses, and you agree to each of them.

 

You also agree to follow the instructions for the correct use of the Site and, therefore, of the services offered therein. If you do not agree with these Terms and Conditions, please do not access or use the Site, its material, information, and/or the services/products offered herein.

 

The Terms and Conditions may be modified at any time in the future. For this reason, your use of the services of https://plinc.cr after such modifications have been made implies that you accept them. It is your obligation as a User to review and accept the Terms and Conditions each time you access and/or use PLINC's Services.

 

Clause One: The User

 

Any person of legal age (18 years old) who places an order on the Site or registers to receive information, who has the legal capacity to enter into contracts and who declares that they have read, understood, and accepted the Terms and Conditions of Use, may use the services offered by PLINC through the Site and will hereinafter be referred to as the "User."

 

In order to provide the services mentioned in clause two, the User must provide certain information, which may include the following, without prejudice to the possibility of requesting additional data: the User's full name, email address, telephone number, and full address (hereinafter referred to as "User Information").

 

The User must provide truthful and accurate information and ensure that the data provided is sufficient to identify and/or locate them. Any inaccuracy that prevents the User from being identified or located, as well as any false information provided, will entitle PLINC to not complete a requested service and/or to not continue providing services to the User, without any liability to PLINC.

 

Browsing our website does not require prior registration by the User.

 

Clause Two: Services

 

The services offered by PLINC on its Website are as follows:

 

1. Purchase of products and services: Through the Site, the User may purchase any of the products and services available in its online store. The Site provides clear, accurate, and easily accessible information about the goods and services offered.
2. Sending promotional information: Users may sign up to receive information by email about new products, usage tips, store promotions, and any other information deemed relevant, free of charge.

Clause Three: Price and method of payment

 

3.1 About prices: The Site clearly states the price of each item, and if you wish to make a purchase, this price will be shown along with any additional costs, such as taxes and shipping costs. Before confirming the transaction, this information will be presented in a detailed breakdown, clearly indicating the total amount of the transaction. The User agrees to have verified the prices and additional costs of their order when confirming their order. In the case of international shipments, the User agrees that they may be charged additional fees by the authorities of the receiving country, such as customs duties and local taxes that are not included in the total amount charged by PLINC.

 

3.2 Currency: The User understands and accepts that the prices of the goods offered are indicated and charged in Costa Rican colones. Domestic shipping costs are set in Costa Rican colones, while international shipments are charged in US dollars.

 

3.3 Payment method: The User may pay for their online purchases by credit or debit card, bank transfer, or SINPE Móvil. Payment must be credited before the product is shipped. The User agrees not to make any chargebacks on the card. Upon completion of the online purchase process, the User will always receive a confirmation email at their registered email address.

 

3.4 Data verification: It shall be the User's responsibility to verify all the data relating to the purchase they wish to make in order to avoid errors, to enter all the required information correctly, and to understand and accept the terms and conditions of purchase.

 

3.5 Bank system failures: PLINC shall not be liable for problems arising from failures in the system of the bank through which the payment is to be made. In such cases, the User must contact their service provider to correct the problem and complete the purchase in question.

 

Clause Four: Confirmation and completion of the contract

 

4.1 Confirmation process: Before confirming the purchase, PLINC will present the User with a summary of their transaction, including the list of goods in question, the estimated delivery time, the price, any additional costs, and the total amount of the transaction. The User may verify all the information, modify its content, and decide whether to continue or cancel the transaction.

 

4.2 Finalization of the contract: The purchase agreement entered into through the Site shall be finalized upon receipt of the User's acceptance of the transaction. Once finalized, PLINC shall send the User a complete, accurate, and durable receipt for the transaction.

 

Clause Five: Shipments

 

 

5.1 Domestic shipments: For domestic shipments, PLINC uses the services of the company YO VOY. When the package weighs less than one kilogram, if the delivery is within the Greater Metropolitan Area (GAM), the shipping cost will be 2,500 colones, and if the delivery is outside the GAM, the cost will be 3,500 colones. In both cases, the delivery time will be a maximum of 3 business days from the date of shipment. When the package exceeds one kilogram, the shipping cost will also depend on the weight.

 

5.2 Shipping confirmation: Shipments are made on Mondays (if the order is placed between Thursday and Saturday) and Thursdays (if the shipment is made between Sunday and Wednesday). Once the order is ready, PLINC will send an email to the User indicating the corresponding tracking number and the estimated delivery time. The package will be delivered within two business days after shipment.

 

Clause Six: Right of first refusal (conditions, term, and procedures)

 

Within 8 business days of the sale being finalized, the User may cancel the contract without penalty. To do so, the User must send an email to devoluciones@plinc.com with the following information:

• Full name and email address
• Order number
• Indicate the item you do not want

If you have already received the purchased product, you must indicate this in the email and return it unused and in the same condition as it was delivered, including packaging and accessories. The return of the goods must be made to the address of BAC CREDOMATIC bank in Moravia, 300 meters south and 50 meters east. Second cream-colored apartment building with brick details, on the right. San Vicente, Moravia, San José, Costa Rica, at the User's expense.

PLINC will have a maximum period of 8 calendar days to refund all amounts received. The refund will be made using the same method used to make the payment. This period begins on the day after receipt of the notice of termination, unless the User already has the product in their possession, in which case it will begin on the day after its return.

If the User personally receives the goods after the notice of termination, the right of withdrawal shall be deemed not to have been exercised and the transaction shall be deemed to have been definitively ratified.

Once the right of withdrawal period has expired, PLINC will not accept any further returns or issue refunds, except in cases covered by the warranty described in the following clause.

 

Clause Seven: After-sales service, complaint handling, and warranty enforcement

 

7.1 Contact: For after-sales support or to file a complaint or claim, the User may write to the email address garantias@plinc.com.

 

7.2 Response time: PLINC will endeavor to respond as quickly as possible, but legally has a maximum of 10 business days to respond to complaints.

 

7.3 Warranty: All products offered for sale on this Site will have a warranty of 30 business days from the date of delivery. This warranty covers manufacturing defects and will not apply in cases of misuse of the product. As these are wooden products, they may vary slightly in appearance, which we consider to be part of their character and personality, and therefore we do not consider these variations to be defects. To activate the warranty, the User must write to the email address indicated in point 7.1 and return the goods with all their accessories to PLINC, at the following address: From the BAC CREDOMATIC bank in Moravia, 300 meters south and 50 meters east. Second cream-colored apartment building with brick details, on the right. San Vicente, Moravia, San José, Costa Rica. The User will bear all transportation or shipping costs for this return. PLINC recommends using a shipping method that provides a tracking number so that the status of the return can be monitored. Once received, PLINC will assess the condition of the item and the causes of the damage and inform the User of the results. If the warranty applies, the User will be entitled to (i) a refund of the price, (ii) an exchange for another item, or (iii) free repair of the item. If the item is replaced with another, the warranty will be renewed for a new period of 30 business days.

 

7.4 Refund: Once the product has been received and inspected, PLINC will send an email to the User to notify them whether their request has been approved or rejected. If approved, a credit will be applied to their credit card or original payment method. However, the User should note that the bank may take time to process refunds, which is beyond PLINC's control. Therefore, if you have not received your refund, we recommend contacting your credit card issuer.

 

7.5 Repair of goods: If the User requests the repair of goods under warranty, this will be carried out within a maximum period of 30 calendar days. Shipping time is not included in this period, as it will depend on the destination specified by the User for receiving the product. The shipping costs for the repaired goods will be covered by PLINC.

 

7.6 Other changes: The User may also request a change within the same period of 30 business days if they are not satisfied with the product or if they received it as a gift and have a duplicate. In these cases, the User must return the unused item to the address indicated in point 7.3 and cover the costs of the new shipment. No other exchanges or returns will be made except those expressly described in the previous clauses.

 

Clause Eight: Consent to data storage and use of information

 

The User freely and expressly consents to PLINC consulting and storing their full name, exact address, email address, and any other information required when placing an order.

 

Unless specifically stated otherwise, all data requested during the purchase process is mandatory. Failure to provide this information or providing inaccurate information may make it impossible for us to provide the requested Services and/or respond to your requests.

 

The User expressly consents to PLINC using their data for the purpose of inviting them to subscribe to our newsletters in order to receive information by email about new products, usage tips, store promotions, and any other information deemed relevant, free of charge. The User expressly consents to PLINC using their data for the purpose of sending them notifications about changes to the Terms and Conditions, electronic invoices, order confirmations, as well as any other information or formal notification that PLINC needs to communicate to the User. These communications may be made by email, SMS, or any other means of communication.

 

At any time, the User may exercise their right to access, correct, delete, or object to the processing of their data, as well as revoke their consent to the commercial processing of their data. To do so, they must send an email to that effect to privacidad@plinc.com.

 

For more details, see the full Privacy Policy here.

 

Clause Nine: Use of cookies

 

The Site uses cookies. A cookie is a text file that is stored in your browser when you visit almost any website. This allows the website to remember your visit when you return to browse that page, in order to tailor the content of the website to your profile and needs. Our cookies are used to analyze how you interact with our website in order to optimize our services and improve your experience. For more information about the cookies we use, see the cookies section in the Privacy Policy here.

 

Clause Ten: Unregistered navigation

 

People can visit the Site without providing personal information. In such cases, the website servers will collect the IP address of the person's computer, but not their email address or any other personal information. This information is aggregated to measure the number of visits, average time spent on the website, pages visited, among other things. PLINC uses this information to optimize the services it offers and improve the experience of Users on our website.

 

Clause Eleven: Intellectual Property

 

The intellectual property rights to the content of the website https://plinc.cr, including but not limited to its graphic design, ideas, products, distinctive signs that appear (trademarks and trade names), the underlying computer programs and/or software (including source codes), as well as the various elements that make up the website (texts, graphics, photographs, videos, etc.) belong solely and exclusively to PLINC.

 

The use of this website by the User does not imply in any way that there is a transfer of any intellectual and/or industrial property rights over the website, its contents, and/or the distinctive signs of PLINC. To this end, the User is expressly prohibited from reproducing, transforming, distributing, publicly communicating, making available, extracting, and/or reusing the website, its contents, and/or the distinctive signs of PLINC.

 

The User may publish reviews of the products they have purchased. If a User publishes content or material, the User grants PLINC a non-exclusive, free, royalty-free, perpetual, and irrevocable authorization and/or license to use, reproduce, modify, adapt, publish, translate, create derivative works, distribute, and display such content worldwide and in any medium, whether tangible or intangible. Likewise, the User grants PLINC the right to use the name, image, and/or any content that the User sends, uploads, or publishes related to the products they have purchased. The User represents and warrants that they are the owner or have the necessary rights to the content they post, that the use of the content provided by the User does not infringe any third-party intellectual property rights, and will not cause harm to any person or entity. The User hereby assigns any image and/or voice rights that appear in the content they post. Likewise, the User declares that they exempt PLINC from any liability related to the content they post. PLINC reserves the right to control and edit or delete any activity or content posted by the User at its sole discretion. PLINC is not responsible and assumes no liability for any content posted by the User or any third party.

 

Clause Twelve: Responsibility in relation to the use of services

 

All Users accept responsibility for any illegal or unauthorized activity in accordance with these Terms and Conditions, carried out through the PLINC website.

 

The User releases PLINC from any liability for damages or losses incurred as a result of the User's misuse or incorrect use of the Site. Likewise, PLINC reserves the right to refuse a purchase, at its sole discretion and, in particular, if it suspects any irregular activity or use of the Site for purposes other than those provided for herein.

 

PLINC may terminate or restrict the User's access to the services if any misuse of the Site and/or the services offered therein is detected, with misuse being understood to include, but not be limited to, the following cases:

 

1. Use the Site for any purpose other than those authorized by these Terms and Conditions.
2. Providing false or inaccurate information.
3. The use of automated mechanisms or tools or similar technology whose purpose is to extract, obtain, or compile, directly or indirectly, any information contained on the Site.
4. Any attempt to modify, adapt, translate, or convert the formats or computer programs of the Site or its contents.
5. Use HTML codes made available by a third party.
6. Copy, imitate, replicate for use on mirror servers, reproduce, distribute, publish, download, display, or transmit any content from the Site (including trademarks) in any form or by any means; this restriction includes, but is not limited to, the following means: electronic, mechanical, photocopying, recording, or any other means.
7. Accessing data not intended for the User or logging into a server or account to which the User does not have authorized access.
8. Attempting to interfere with service to any other User, host, or network, including, without limitation, by means of submitting a virus to the Site, overloading, flooding, spamming, mailbombing, or crashing.
9. Sending unsolicited mail, including promotions and/or advertising for products or services.
10. Falsify any TCP/IP header or any part of the header information in any email or newsgroup.
11. Attempting or carrying out fraudulent activities, including but not limited to identity theft.

 

Clause Thirteen: Links to other websites

 

PLINC may occasionally post links to other websites on the Site. The User expressly accepts that PLINC is not responsible for the content of such links or for the truthfulness or accuracy of the information contained in such links.

 

The User and, in general, any natural or legal person who intends to establish a link from their website to https://plinc.cr must obtain prior written authorization from PLINC. The establishment of this link does not imply in any case the existence of a relationship between PLINC and the owner or holder of the website where the link is established, nor the acceptance or responsibility of PLINC in relation to its contents or services.

 

Clause Fourteen: Release of Liability

 

The User acknowledges and accepts that use of the Site is at all times at their own risk and responsibility. PLINC shall not be liable for any misuse of its website: https://plinc.cr. 

 

PLINC shall not be liable for damages of any kind caused to the User's electronic equipment (computer, telephone, tablet, or other) by viruses, worms, or any other harmful element. The User acknowledges that the use of the Internet involves the assumption of a risk that their computer equipment may be affected by the aforementioned elements. To this end, it is the User's responsibility, in all cases, to have the appropriate tools available for the detection and elimination of harmful electronic programs that may pose a risk to their computer equipment.

 

PLINC shall not be liable for any failure to perform its obligations in the event of force majeure, unforeseeable circumstances, or the entry into force of government legislation, regulations, or restrictions of any other kind that prevent it from performing its obligations.

 

Clause Fifteen: General aspects

 

16.1 Titles or headings: The titles used to head each clause of this document are included for ease of reading and should not be considered part of the text for the purposes of its execution or interpretation. 

 

16.2 Nullity: If any provision of this document is declared null and void or voidable by a judicial or arbitral authority, it shall be deemed not to have been included, but the legality and validity of the remaining Terms and Conditions shall not be affected or limited by such omission.

 

16.3 Applicable law: The use of this website shall be governed and interpreted in accordance with Costa Rican law. Any conflict, controversy, or dispute that may arise in connection with or arise from the relationship between PLINC and the User or any third party using the website https://plinc.cr shall be resolved by the Courts of Justice of the Republic of Costa Rica.

 

Any questions or inquiries regarding the scope and interpretation of these Terms and Conditions may be directed to the following email address: terminosycondiciones@plinc.cr. Responses to such inquiries shall not constitute a total or partial modification of this document or a waiver of compliance with it.